Returns? No problem!
No-risk shopping: When you order from Louis, you can simply return any item you don't like, and we will refund your money.
Free returns within Germany
What to do: Tick the reason for returning the item on the return form provided, stick the enclosed return label to the package, and take it to the post office – as simple as that. Within Germany you can return goods free of charge.
If you cannot find your return label, you can create a new one and print it by going to the DHL Returns Portal.
According to how you paid for the item, we will issue a refund for the price of the item to your credit card, PayPal or Louis customer account. Any credit to your Louis customer account is automatically deducted from your future orders. If you give us your bank details, we will be happy to transfer the credit to your bank account.
Products ordered online or by mail order can also be returned to any Louis store (except Wallisellen(Zurich). Since the employees in our stores cannot always establish whether the product has been paid for, they are not able to issue a credit note for mail order items. They will gladly send your returned item to our Dispatch in Hamburg, who will then refund your payment.
Free Returns from France and Austria for free
We pay for your returns from France and Austria. So that we can pay the postage for you, please create a return label and print it by going to the DHL Returns Portal. Stick the label to your package and hand it in at the post office.
Returns from other countries
Please affix the correct postage to the package. We can only accept packages if the postage has been paid by the sender.
Voluntary 2-year right of return
In addition to your statutory right to cancel your order within 14 days (see our T&Cs), we give a voluntary two-year right of return on many products. If you don't like a product, for whatever reason, you may return it within two years and we will refund the purchase price immediately. On one condition: the goods must be unused – that is, new – and undamaged. If the current retail price of the product is lower, we will refund this lower amount.
Return the product to us, preferably in the original packaging, along with your proof of purchase, and please ensure that it cannot get damaged in transit.
The following products are excluded from the voluntary right of return: books, magazines, maps, DVDs, CDs, and food items.